Printer Repair Contract Options

Printer Repair Contract Options

Nationwide Onsite and Mail in Depot Repair

Technical Services Team (TST) is a multivendor third party service organization specializing in field service repair services on most major brands of laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, line matrix printers, impact printers, continuous form, RFID printers, barcodecode printers, direct thermal printers, thermal transfer printers, PAX print engines and printer applicators. 

Today TST provides third party multi-vendor service to thousands of end users on behalf of its partners. TST allows VARs. OEMs, and Resellers to offer various printer service options and response times for telephone support, onsite, time and materials repair and custom programs to their end user customers.

TST Call Center at 888-849-0341

  • Available 24 hours a day, 7 days a week
  • Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions
  • Call dispatch for repair contracts

Onsite Repair
TST  provides authorized nationwide third party onsite printer repair in both the US and Canada with factory trained and certified customer service engineers. 

Onsite Options include:

  • Next-business day response
  • 4-hour response
  • 24 X 7, including 4-hour response
  • Time and Material
  • Equipment installations and deinstallations
  • Custom Programs

Online Service Webportal – TST Prism,

Available 24 hours a day, 7 days a week, Prism enables you to submit work orders, track open service calls, manage service performance, and access service call histories in real time, via the Internet.

Prism Capabilities

  • Place service orders
  • Monitor call status
  • View service call history
  • Centrally manage multiple locations
  • Manage securely with password protection
  • Establish multiple user accounts 

Contact us at 800-365-8340 or [email protected] to arrange a TST service plan that meets your end user customer’s needs.

 

Request Service
Nationwide Service:
To place service call
888-849-0341
Contact Us
Call 800-365-8340
Fax 866-504-0844
E-mail Us
Request Info
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